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The credibility debt organizations accumulate before a crisis
Shrita Hernandez is chief communications officer at the Urban Institute. At 9:14 a.m., the statement went out. It was accurate,…
Stop AI from wasting time in your next crisis
Stephanie Nivinskus is principal at Ragan’s Center for AI Strategy. Last month, hackers used stolen passwords to break into Chick-fil-A’s…
How to prepare your comms team for a deepfake crisis
Ryan Brack is a Center for AI Strategy Advisor and co-founder of Moon Howl Media. The World Economic Forum’s Global Cybersecurity Outlook…
Be the CCO: Communicators on what Taylor Farms should do now
You may have heard there’s an issue with lettuce. Taylor Farms recalled iceberg lettuce after it was connected to an…
The Scoop: FDA apologizes to Taylor Farms for a false positive in Cyclospora outbreak
It was all over the media: Taylor Farms, which sells salad greens across the U.S., was responsible for an outbreak…
3 trust-building tactics for AI communications
Ragan Insider Premium Content Organizations are quick to highlight their latest AI tools but, increasingly, that’s not the message audiences…
The reputational risks you aren’t prepared for, according to communicators
Yeah, we know — you have plenty to worry about. But there may be a few under-the-radar comms concerns that…
Why precise language matters in a crisis
Ragan Insider Premium Content In a crisis, one wrong word can shape the story. Chris Chiames, former chief communications officer…
Summertime poses a threat to your crisis comms plan
Meghan Tisinger is managing director of Leidar. Summer is supposed to be the easy season. Vacations mean calendars thin out,…
